Disability Inclusion Policy
Last Updated: 28 September 2026
1. Purpose and scope
This policy sets out how Elevateo Co Ltd makes its products, documents and hiring usable by disabled people. It covers everyone who works for us, whether employed or on contract, everyone who applies to join us, and every website, app and document we produce for clients.
Our team works remotely from several countries, so this policy is about digital products, documents, communication and working arrangements. The company is registered in Northern Ireland, where the Disability Discrimination Act 1995 applies. Team members working elsewhere are also protected by the law of the country they work in, and this policy applies to them in full.
2. Accessible products
Every website and app we make is built to WCAG 2.2 level AA by default, unless the client asks for a higher level. We apply Universal Design from the first draft: colours, type, forms and motion are chosen to work for as many people as possible, instead of being patched at the end. The projects below show what this looks like.
For the Top Glaze Windows landing page, we tested the colour palette against WCAG 2.2 before any page was built. The test covered 85 colour pairs, including the keyboard focus ring. It showed that the client's logo gold reaches only 2.76:1 against white, so we never use it for text on a light background. The live page scores 100 for accessibility in Lighthouse on mobile and desktop. Its decorative animation switches off for visitors whose device is set to reduce motion, and its five-step quote form has an error summary and managed keyboard focus.
On the Clean Haven website, our September 2026 accessibility pass raised the Lighthouse accessibility score from 90 to 100. White text on the brand blue measured 3.67:1, so we moved the blue one shade darker to reach 4.54:1 on every main button. A "Fully Insured" badge measured 2.42:1 and was reset in a darker colour. We gave the icon-only mobile menu button a name that screen readers announce, and nine links that only said "Learn More" now say where they lead.
The tenancy application form we built for KMLets has a visible label on every field, and screen readers announce each step and each error message as it appears. The site also has a skip-to-content link and respects the reduced-motion setting.
On our own site, elevateoco.com, a contrast audit in September 2026 measured 198 pieces of text against the moving 3D background behind them and found no WCAG AA failures. Three changes made that possible: solid panels behind body text, a shaded band behind the navigation, and a lighter grey for footer text on the dark background.
3. Accessibility checks in our delivery process
We check accessibility at three fixed points in every website or app project.
At design review, before any build starts, we test the proposed colours and type sizes against the WCAG 2.2 contrast rules and change anything that fails. This is the stage at which the Top Glaze logo gold was ruled out as a text colour.
At the pre-launch audit, we run the Lighthouse accessibility audit on the main pages, measure contrast on the rendered page, and work through every form and menu using only a keyboard. Failures are fixed before launch. If a fix depends on a client decision, such as a brand colour change, we record it with the reason and a date to resolve it.
At handover, the client receives a short written record of the checks we ran, the scores, and anything still open. From the effective date of this policy we keep that record for every project, and it is the main evidence we use to measure this policy.
4. Accessible formats for documents
We write proposals, quotes, contracts and reports as web pages and export them to PDF, so we can produce another version quickly. On request, we will supply any document we send as a tagged PDF for screen readers, in large print, as the original HTML file, or with a plain-language summary. This policy is available as a web page at elevateoco.com/disability-inclusion and as a tagged PDF.
5. Reasonable adjustments
Anyone who works with us, or is applying to, can ask us to change how the work or the selection process is set up. They do not need to name a condition or provide medical evidence to ask.
For a job candidate, that could mean receiving interview questions in writing beforehand, being interviewed by text chat or with live captions instead of on camera, or having extra time on a test task. For staff and contractors, it could mean hours arranged around treatment, written briefs in place of verbal ones, assistive software, or deadlines set with more room.
We agree each adjustment with the person in writing, keep the request confidential, and pay the reasonable cost of adjustments for staff and candidates. To ask for one, speak to your project lead or write to team@elevateoco.com.
6. Fair hiring and contractor selection
We choose people on the skills the work needs. Disability is never a reason to turn down a candidate or contractor, or to pay them less.
From the effective date of this policy, every job advert we publish will say that adjustments to the application process are available and how to request them. We do not ask about health or disability before making an offer, except to arrange adjustments for the selection process. If a team member cannot take on an assignment for a health reason, we reassign the work without penalty and keep the reason private.
7. How we measure this policy
We keep three records: the accessibility record for each project we deliver, as described in section 3; each adjustment request, with the date it was made and the outcome; and each request for a document in another format, with the date it was supplied. The policy owner reviews these records every year before the policy itself is reviewed.
8. Ownership and review
The policy owner is accountable for this policy. It will be reviewed by 28 September 2027, or earlier if the law changes or our work changes in a way the policy does not cover.
Questions, requests and complaints about accessibility can be sent to team@elevateoco.com.